Terms of Service - Studio Genius App Inc.

Last Updated: June 1, 2025
Effective Date: June 1, 2025

Welcome to Studio Genius! These Terms of Service ("Terms") govern your access to and use of Studio Genius App Inc.'s fitness studio management platform, including our website, mobile applications, APIs, and related services (collectively, the "Services").

About These Terms
Our Services
Who Can Use Our Services
Your Account
Using Our Services
Subscriptions and Billing
Your Content and Data
Our Intellectual Property
Third-Party Services and Integrations
Service Availability and Support
Privacy and Data Protection
Liability and Risk
Termination and Suspension
Legal Terms
Contact Information

1. About These Terms

Agreement to Terms

By accessing or using Studio Genius Services, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you don't agree to these Terms, you cannot use our Services.

Who These Terms Apply To

These Terms apply to:

Studio Owners and Managers using our admin dashboard
Fitness Instructors using our instructor app
Studio Customers providing reviews and feedback
Website Visitors browsing our platform
API Users and third-party integrators

Binding Agreement

If you're using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Changes to Terms

We may update these Terms from time to time. When we make material changes, we'll notify you through our platform or via email. Your continued use of our Services after changes become effective means you accept the updated Terms.

2. Our Services

What We Provide

Studio Genius is a comprehensive fitness studio management platform that includes:

Core Platform Features:

Studio management dashboard and analytics
Customer relationship management tools
Class scheduling and booking systems
Instructor performance tracking and insights
Customer feedback and review management
Business intelligence and reporting tools

Mobile Applications:

Instructor mobile app for performance tracking
Customer review and feedback interfaces
Mobile-optimized dashboard access

API and Integrations:

RESTful APIs for third-party integrations
Webhooks and real-time data synchronization
Marketplace integrations with fitness software providers

AI-Powered Features:

Automated feedback analysis and insights
Predictive analytics for business optimization
Intelligent recommendations and coaching tools

Service Evolution

We continuously improve our Services by adding new features, modifying existing ones, or discontinuing features that are no longer useful. We'll provide reasonable notice before making significant changes that affect your use of the Services.

3. Who Can Use Our Services

Age Requirements

General Users: You must be at least 18 years old to create an account
Minors (13-17): May use the Services with parental consent and supervision
Children (Under 13): Cannot use our Services directly; fitness studios are responsible for managing minor customer data in compliance with applicable laws

Business Users

To use our business features, you must:

Have the legal authority to enter into contracts
Provide accurate business information
Comply with all applicable laws and regulations in your jurisdiction
Maintain appropriate licenses for operating a fitness business

Geographic Restrictions

Our Services are available globally, but certain features may be limited based on local laws or business requirements. We comply with applicable export control laws and may restrict access from certain jurisdictions.

4. Your Account

Account Creation

To access our Services, you must create an account by providing:

Accurate and complete registration information
Valid business details (for business accounts)
Current contact information and payment details

Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use
Using strong passwords and enabling two-factor authentication when available

Account Information

You must:

Keep your account information current and accurate
Update your details promptly when they change
Provide us with current payment information for billing purposes
Notify us of any changes to your business structure or ownership

Shared Accounts

Business accounts may have multiple users with different permission levels. Account administrators are responsible for managing user access and ensuring all users comply with these Terms.

5. Using Our Services

Acceptable Use

You may use our Services to:

Manage your fitness studio operations
Track instructor and business performance
Collect and analyze customer feedback
Generate business reports and insights
Integrate with compatible third-party services

Prohibited Activities

You may not:

Technical Abuse:

Attempt to gain unauthorized access to our systems
Use automated tools to access our Services without permission
Reverse engineer, decompile, or disassemble our software
Introduce viruses, malware, or harmful code
Circumvent our security measures or rate limits

Content Violations:

Post illegal, harmful, or offensive content
Violate intellectual property rights
Share false, misleading, or fraudulent information
Harass, threaten, or abuse other users
Spam or send unsolicited communications

Business Misuse:

Use our Services for illegal business activities
Violate applicable fitness industry regulations
Misrepresent your business or credentials
Compete directly with Studio Genius using our platform
Resell our Services without explicit authorization

Compliance Requirements

You must comply with:

All applicable laws and regulations in your jurisdiction
Industry-specific requirements (health, safety, privacy)
Our platform policies and community guidelines
Third-party service terms (for integrated services)

6. Subscriptions and Billing

Subscription Plans

Our Services are offered through various subscription plans with different features and pricing. Current plans and pricing are available on our website and subject to change with notice.

Billing and Payment

Payment Terms:

Subscription fees are billed in advance on a monthly or annual basis
Payments are processed automatically using your chosen payment method
All fees are non-refundable unless required by law or our policies
You're responsible for applicable taxes

Payment Processing:

We use third-party payment processors (Stripe, PayPal) to handle transactions
You authorize us to charge your payment method for all applicable fees
Failed payments may result in service suspension
You must update payment information promptly when it changes

Price Changes

We may change our pricing with 30 days' notice. Price changes won't affect your current billing period but will apply to subsequent renewals unless you cancel your subscription.

Refunds and Cancellations

Cancellation:

You may cancel your subscription at any time through your account settings
Cancellations take effect at the end of your current billing period
You'll retain access to your data during any paid period
Some features may be limited after cancellation

Refunds:

Generally, subscription fees are non-refundable
We may provide refunds at our discretion for exceptional circumstances
Refunds for annual subscriptions may be prorated based on usage
Contact our support team to request a refund

Free Trials and Promotional Offers

Free trials and promotional pricing may be available
Trial terms will be clearly communicated when you sign up
Trials automatically convert to paid subscriptions unless cancelled
Promotional pricing may have specific terms and limitations

7. Your Content and Data

Your Data Ownership

You retain ownership of all data you upload, create, or store using our Services, including:

Studio and business information
Customer data and feedback
Instructor performance data
Analytics and reports you generate
Custom configurations and settings

License to Studio Genius

You grant us a limited license to:

Process and store your data to provide our Services
Use aggregated, anonymized data to improve our platform
Create backups and ensure data security
Provide customer support and technical assistance

We will not:

Sell your personal or business data to third parties
Use your data for advertising purposes
Share identifiable data without your consent (except as required by law)

Data Responsibilities

You are responsible for:

The accuracy and legality of data you provide
Obtaining necessary consents for customer data collection
Complying with applicable privacy laws (PIPEDA, CCPA, GDPR)
Backing up critical data independently
Ensuring data you share is appropriate and lawful

Data Portability

You have the right to:

Export your data in standard formats
Transfer your data to other platforms
Receive copies of your data upon request
Delete your data subject to legal retention requirements

8. Our Intellectual Property

Studio Genius Property

The Services, including software, designs, text, graphics, images, videos, information, logos, button icons, software code, and all other Studio Genius content, are owned by Studio Genius App Inc. and protected by copyright, trademark, and other intellectual property laws.

Permitted Use

You may:

Use our Services according to these Terms
Access content necessary for your legitimate business use
Create derivative works of your own data and reports
Use our logos and branding for integration purposes (with guidelines)

Restrictions

You may not:

Copy, modify, or create derivative works of our software
Remove or alter intellectual property notices
Use our trademarks without permission
Claim ownership of our intellectual property
Create competing services using our technology

User-Generated Content

When you submit content to our Services (reviews, feedback, support requests), you grant us a license to use that content to:

Provide and improve our Services
Respond to your requests
Analyze trends and usage patterns
Comply with legal obligations

9. Third-Party Services and Integrations

Integration Partners

Our platform integrates with various third-party services including:

Payment processors (Stripe, PayPal)
Analytics providers (Google Analytics, PostHog)
Fitness software platforms
Communication tools
Cloud infrastructure providers

Third-Party Terms

When you use integrated services, you're also subject to their terms of service and privacy policies. We're not responsible for third-party services or their policies.

API Usage

If you use our APIs:

You must comply with our API documentation and guidelines
Rate limits and usage restrictions apply
You're responsible for maintaining your integrations
We may modify or discontinue APIs with notice

Marketplace and Add-Ons

We may offer a marketplace for third-party applications and services. Marketplace terms will be clearly disclosed, and you're responsible for your relationship with third-party providers.

10. Service Availability and Support

Service Levels

We strive to provide:

99.9% uptime for our core platform (excluding scheduled maintenance)
24/7 monitoring and incident response
Regular backups and disaster recovery procedures
Security updates and performance improvements

Maintenance and Downtime

We may temporarily suspend Services for:

Scheduled maintenance (with advance notice)
Emergency security updates
Infrastructure improvements
Legal compliance requirements

Customer Support

We provide support through:

In-app help documentation and guides
Email support during business hours
Priority support for enterprise customers
Community forums and resources

Service Modifications

We may modify, update, or discontinue features with reasonable notice. We'll work to minimize disruption and provide migration paths when possible.

11. Privacy and Data Protection

Privacy Commitment

Your privacy is important to us. Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms.

Data Processing

We process your data to:

Provide and improve our Services
Ensure platform security and compliance
Communicate with you about your account
Comply with legal obligations

International Data Transfers

As a Canadian company serving international markets, we may transfer data across borders with appropriate safeguards in place.

Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data. See our Privacy Policy for details on exercising these rights.

12. Liability and Risk

Service Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

Merchantability and fitness for a particular purpose
Non-infringement of third-party rights
Uninterrupted or error-free operation
Accuracy or reliability of content

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STUDIO GENIUS WILL NOT BE LIABLE FOR:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or security breaches
Third-party actions or content

Our total liability for any claim will not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold Studio Genius harmless from claims arising from:

Your use of our Services
Your violation of these Terms
Your violation of applicable laws
Content you submit or actions you take

Force Majeure

We're not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

13. Termination and Suspension

Termination by You

You may terminate your account at any time by:

Cancelling your subscription through account settings
Contacting our support team
Following our account closure procedures

Termination by Studio Genius

We may suspend or terminate your access if:

You violate these Terms or our policies
Your account becomes inactive for extended periods
We discontinue the Services (with reasonable notice)
Required by law or legal process

Effect of Termination

Upon termination:

Your access to the Services will cease
We'll provide reasonable time to export your data
Outstanding fees remain due and payable
Provisions intended to survive will continue (IP, liability, etc.)

Data Retention

After termination, we may:

Delete your data according to our retention policies
Retain certain data for legal compliance
Provide data export options during the notice period

14. Legal Terms

Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Dispute Resolution

Informal Resolution: Before pursuing formal legal action, we encourage you to contact us at legal@studiogenius.co to resolve disputes informally.

Jurisdiction: Any legal disputes will be resolved in the courts of Ontario, Canada. You consent to the jurisdiction of these courts.

Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions or representative proceedings (where permitted by law).

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Studio Genius regarding our Services.

Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations to affiliates or in connection with a business transfer.

Compliance with Laws

Both parties must comply with all applicable laws, including:

Canadian federal and provincial privacy laws (PIPEDA, provincial PIPA)
US state privacy laws (CCPA, VPPA, etc.)
International privacy regulations (GDPR for EU users)
Industry-specific regulations
Export control and sanctions laws

15. Contact Information

General Contact

Studio Genius App Inc.
13 Maple Grove Ave
Toronto, ON M6K 1M9
Canada

Email: info@studiogenius.co
Legal Inquiries: legal@studiogenius.co
Privacy Matters: privacy@studiogenius.co

Business Hours

Monday to Friday, 9:00 AM to 5:00 PM EST

Emergency Security Issues

For urgent security matters, contact us immediately at security@studiogenius.co

Thank you for choosing Studio Genius! We're committed to providing excellent service while respecting your rights and protecting your data. If you have questions about these Terms, please don't hesitate to contact us.

These Terms of Service are part of our commitment to transparent and fair business practices. By using Studio Genius, you're joining a community of fitness professionals dedicated to excellence.