Privacy Policy - Studio Genius App Inc.

Last Updated: June 1, 2025
Effective Date: June 1, 2025

At Studio Genius App Inc., we believe your information belongs to you. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our fitness studio management platform, instructor app, and related services.

Who We Are and What This Policy Covers
Information We Collect
Why We Process Your Information
When and Why We Share Your Information
Your Rights and Choices
How We Protect Your Information
International Data Transfers
How Long We Keep Your Information
Regional Privacy Information
Children's Privacy
Contact Us

1. Who We Are and What This Policy Covers

Studio Genius App Inc. is a Canadian corporation that provides AI-powered fitness studio management software and services. We help fitness studios manage their operations, instructors track their performance, and customers provide feedback.

This Privacy Policy applies to:

Studio Owners and Managers using our admin dashboard
Fitness Instructors using our instructor app
Studio Customers submitting reviews and feedback
Website Visitors browsing our marketing site
Prospective Customers engaging with our sales and marketing

2. Information We Collect

Information You Provide to Us

Account and Profile Information

Name, email address, phone number
Company/studio information and business details
Job title and role (for business users)
Profile photos and preferences
Payment and billing information

Service Usage Information

Class schedules and attendance data
Customer feedback and reviews
Instructor performance metrics
Studio analytics and reporting data
Support and communication records

Marketing and Communications

Newsletter subscriptions and preferences
Event registrations and webinar attendance
Survey responses and feedback
Sales conversation records

Information We Collect Automatically

Technical Information

IP address, browser type, and device identifiers
Operating system and software versions
Pages visited, clicks, and feature usage
Session duration and interaction patterns
Error logs and performance data

Analytics and Performance Data

User engagement and feature adoption
A/B testing and optimization data
Product usage analytics
Performance monitoring data

Location Information

General location from IP address
Studio location data (for business users)
Check-in location data (with consent)

Information from Third Parties

Integration Partners

Data from fitness software integrations (with your consent)
Payment processor information
Marketing platform data
Social media integration data

Public Sources

Business directory information
Public social media profiles
Industry databases and lists

3. Why We Process Your Information

We process your information for the following purposes:

To Provide Our Services

Account Management: Creating and managing your account
Core Platform Features: Delivering our studio management, analytics, and instructor tools
Customer Support: Responding to questions and resolving issues
Payment Processing: Handling billing and payment transactions
Platform Security: Preventing fraud and maintaining system security

To Improve Our Services

Product Development: Building new features and improving existing ones
Analytics and Insights: Understanding how our services are used
Performance Optimization: Ensuring our platform runs smoothly
AI and Machine Learning: Developing intelligent features and recommendations

To Communicate With You

Service Communications: Updates about your account and our services
Marketing Communications: Promotional emails and product announcements (with consent)
Educational Content: Tips, best practices, and industry insights
Important Notices: Legal updates and policy changes

Legal and Compliance

Legal Obligations: Complying with applicable laws and regulations
Dispute Resolution: Resolving conflicts and protecting our rights
Safety and Security: Protecting users and preventing misuse
Regulatory Compliance: Meeting industry and government requirements

4. When and Why We Share Your Information

We respect your privacy and only share your information in limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business:

Cloud Infrastructure: AWS, Google Cloud (data hosting and processing)
Analytics: Google Analytics, PostHog (usage analytics and insights)
Payment Processing: Stripe, PayPal (secure payment handling)
Communication Tools: Email providers, customer support platforms
Security Services: Monitoring and fraud prevention tools

All service providers are contractually required to protect your information and use it only for specified purposes.

Business Transfers

If Studio Genius is acquired, merged, or sells assets, your information may be transferred. We'll notify you of any such transaction and your rights regarding your information.

Legal Requirements

We may disclose information when required by law, such as:

Responding to legal process (subpoenas, court orders)
Protecting rights, property, or safety of Studio Genius, users, or the public
Investigating fraud or security incidents
Complying with regulatory investigations

With Your Consent

We may share information for other purposes with your explicit consent.

5. Your Rights and Choices

You have important rights regarding your personal information:

Universal Rights (Available to All Users)

Access and Portability

Request a copy of your personal information
Export your data in a portable format
Access your account data through our platform

Correction and Updates

Update your profile and account information
Correct inaccurate or incomplete data
Modify your communication preferences

Deletion and Retention

Request deletion of your personal information (subject to legal requirements)
Close your account and delete associated data
Understand how long we keep different types of information

Communication Controls

Unsubscribe from marketing emails
Manage notification preferences
Opt out of certain data collection

How to Exercise Your Rights

Self-Service: Many rights can be exercised directly through your account settings
Contact Us: Email privacy@studiogenius.co for assistance
Customer Support: Use our in-app support for account-related requests

We'll respond to your request within 30 days (or as required by applicable law).

6. How We Protect Your Information

Technical Safeguards

Encryption in transit and at rest
Secure API endpoints and authentication
Regular security testing and monitoring
Access controls and authentication systems

Organizational Measures

Employee privacy training and confidentiality agreements
Data minimization and retention policies
Regular privacy impact assessments
Incident response and breach notification procedures

Industry Standards

SOC 2 Type II compliance (in progress)
PCI DSS compliance for payment data
Regular third-party security audits
Continuous security monitoring

While we implement strong security measures, no system is 100% secure. We continuously work to protect your information and will notify you of any significant data breaches as required by law.

7. International Data Transfers

As a Canadian company serving international markets, we may transfer your information across borders:

Data Processing Locations

Primary data centers in Canada and the United States
Cloud infrastructure provided by AWS and Google Cloud
Some service providers may process data in other countries

Transfer Safeguards

Standard Contractual Clauses (SCCs) for international transfers
Adequacy decisions where available
Additional safeguards for sensitive data transfers
Compliance with applicable data protection laws

Your Control You can request information about where your data is processed and object to certain international transfers where legally permitted.

8. How Long We Keep Your Information

We retain your information only as long as necessary for the purposes outlined in this policy:

Account Information: While your account is active and for 7 years after closure (for business records) Usage Data: Up to 2 years for analytics and service improvement Marketing Data: Until you unsubscribe or for 3 years of inactivity Support Records: Up to 5 years for customer service quality and legal compliance Financial Records: As required by applicable tax and business laws (typically 7 years)

You can request deletion of your information at any time, subject to our legal obligations and legitimate business needs.

9. Regional Privacy Information

Canadian Users

Legal Framework: Your privacy rights are protected under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Your Rights Under PIPEDA:

Right to know what personal information we collect and how it's used
Right to access your personal information
Right to request correction of inaccurate information
Right to withdraw consent (where consent is the legal basis)
Right to file a complaint with the Privacy Commissioner of Canada

Provincial Laws: Additional rights may apply based on your province (Alberta PIPA, BC PIPA, Quebec Law 25).

United States Users

State-Specific Rights: Depending on your state, you may have additional privacy rights:

California (CCPA/CPRA):

Right to know what personal information we collect
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell your information)
Right to non-discrimination for exercising your rights
Right to correct inaccurate personal information

Virginia, Connecticut, Colorado, and Other States: Similar rights as California, with some variations.

Contact for US Privacy Rights: privacy@studiogenius.co

European Economic Area and UK Users

If you're located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR):

Legal Bases for Processing: We process your information based on:

Contractual necessity (to provide our services)
Legitimate interests (to improve our services and communicate with you)
Your consent (for marketing and certain features)
Legal obligations (to comply with laws)

Your GDPR Rights:

Right of access, rectification, and erasure
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with your local data protection authority

10. Children's Privacy

Our services are intended for business users and adults aged 18 and older. We do not knowingly collect personal information from children under 13 (or 16 in the EEA). If you believe we have collected information from a child, please contact us immediately at privacy@studiogenius.co.

For fitness studios that serve minors, studio owners are responsible for obtaining appropriate parental consent and managing minor customer data in compliance with applicable laws.

11. Contact Us

Privacy Officer: Mackenzie Nolan
Email: privacy@studiogenius.co
General Inquiries: info@studiogenius.co

Mailing Address:
Studio Genius App Inc.
13 Maple Grove Ave
Toronto, ON M6K 1M9
Canada

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Regional Data Protection Authorities

Canada: Privacy Commissioner of Canada - www.priv.gc.ca | 1-800-282-1376

United States: Contact your state attorney general's office for privacy-related complaints

European Users: Contact your local data protection authority

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you through our platform or via email
Request new consent where required by law
Provide a summary of key changes

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

This Privacy Policy is part of our commitment to transparency and protecting your personal information. If you have questions or concerns, we're here to help.